Data Retention and Deletion

Retention criteria

We keep active account, profile, marks, saves, application and support information while needed to provide the service or respond to a request. We retain records longer only for a documented legal, accounting, dispute or security reason. An exact category-by-category schedule and backup windows are being approved; we do not publish invented time limits.

Account deletion

The Account page offers export and account deletion. Deletion requires a recent sign-in and confirmation. The workflow removes the account and user-owned records and arranges private-file cleanup; cancellation of a subscription alone does not delete data. Contact info@schollyup.com if the flow fails or you need help.

Some payment, dispute, security, audit and backup records may remain for an applicable lawful reason and approved retention period. We will assess the scope of a deletion request and explain any lawful exception.