SchollyUp policies
Refund and Cancellation Policy
How cancellation and payment questions work; paid checkout is currently unavailable.
Effective 24 September 2026 · Updated 24 September 2026 · Version 2026-09-24-1
The student platform is in private testing. Public registration, paid checkout and AI tools are not currently available. These policies describe current pilot processing and applicable future service terms.
Current payment availability
SchollyUp's current production pilot has paid checkout disabled. The site may show proposed Student Plus monthly (R19), yearly (R149) and once-off Application Toolkit (R49) options, but you cannot be charged through a disabled checkout.
When paid checkout is enabled, the final amount, renewal interval and product will be shown before you authorise payment on Paystack. We do not treat a page view as payment consent.
Cancelling a subscription
If you have an active paid Student Plus subscription, use Manage billing or Cancel subscription in your account. Where Paystack confirms cancellation, future renewal stops and Plus access continues until the end of the paid period shown in your dashboard. Your account and saved information remain.
If the self-service control fails, contact info@schollyup.com with your account email and Paystack reference. Do not send card details or one-time codes. We will verify the provider state and help you cancel.
Refund requests and failed payments
For a duplicate, accidental, incorrect or disputed charge, contact info@schollyup.com with the date, amount, product and Paystack reference. We assess the transaction, access delivered and applicable South African consumer rights. We will tell you the outcome and any Paystack processing steps; timing depends partly on the payment provider.
We do not impose a blanket 'no refunds' rule. Failed or abandoned payments do not create paid access. A full refund or reversal of a once-off purchase may remove that product's access after the provider confirms it. Statutory remedies are not limited by this policy.
Questions about this policy: info@schollyup.com.